Contact Us
Whether you've spotted something that needs updating, want to ask about how we rate the highest payout online casinos, or have feedback on a review, this is where to reach us. We read every message and use them to keep our coverage of casino sites accurate and current.
What we can help with
medymatch.com is an independent research site, not a casino, so we can't process deposits, withdrawals or account issues. What we can do is answer questions that relate directly to the content on this site, including:
- Clarifying how a specific offer or bonus term works on one of the operators we cover
- Correcting outdated information, such as a changed bonus amount or an editorial rating that needs revisiting
- Explaining how we approach payout speed, licensing checks or game fairness when researching a casino
- General feedback on the site, including pages you'd like to see or comparisons you found useful
- Reporting a broken link, an inaccurate payment method listing, or anything else that doesn't match what a casino actually offers
What we can't do
Because we don't operate any casino site ourselves, there are limits to what a message to us can resolve. If your question falls into one of these categories, the casino itself is the right place to start:
- Account or verification issues — identity checks, login problems and document uploads are handled by the casino's own support team, not by us
- Withdrawal delays or disputes — if a payout is late, contact the casino's live chat or support line directly; they hold your account details, we don't
- Bonus eligibility for your specific account — we can explain how wagering requirements generally work, but only the casino can confirm what applies to your balance
- Refunds or billing on your deposits — these go through the payment method or the casino, not through a review site
Before you reach out about a payout question
A lot of the messages we get are about withdrawal times, so it's worth checking a few things first. Processing times vary by operator and by payment method — ACH bank transfers and cash-at-partner-casino options tend to take longer than e-wallets or crypto withdrawals, and most casinos also require identity verification (KYC) before releasing a first withdrawal. If you're waiting on a payout, confirm your verification documents were accepted, check the stated processing window for your chosen method, and contact the casino's support channel if that window has passed.
Responsible gambling support
If you're contacting us because gambling has stopped feeling like entertainment, or you're worried about your own spending or someone else's, please don't wait for a reply from us first. Most licensed casinos offer deposit limits, time-out tools and self-exclusion programmes directly in your account settings, and national support services are available if you need to talk to someone. Our Responsible Gambling page has more detail on setting limits and where to find help.
How we handle your message
When you get in touch, a few things you can expect:
- We read messages in the order they arrive and prioritise anything flagging inaccurate information on the site
- We don't ask for your casino account password, ID documents or payment details — legitimate contact never requires this, and any casino asking for it outside their own secure portal should be treated with caution
- We may update a review or offer listing based on your message, but we can't guarantee a personal reply to every query
- Corrections and factual updates take priority over general feedback, simply because they affect what other readers rely on
Learn more before you write in
Many common questions are already answered elsewhere on the site. Our About Us page explains how we research and rank operators, and our Terms and Conditions page covers how this site operates, including our affiliate relationships. If you're outside the US and looking at options that operate under different licensing arrangements, our Non Gamstop Casinos UK 2026 guide covers that separately — it isn't relevant to US eligibility rules, which require players to be of legal gambling age and physically located within a state that permits online casino play.
We keep this page simple on purpose. If your question is about one of the operators listed on this site — Raging Bull, Uptown Aces, Ignition, Free Spins, Ducky Luck, Zumba Cards, Slots and Casino, Slots of Vegas, Card Crush or Bets.FM — a quick note about which one and what you're asking helps us point you in the right direction faster.